The Towers Staff Is Amazing

We often hear about the instances where seniors are not treated so well. Those stories are depressing but remind us again about how fortunate we are at the Towers. We are blessed with an efficient, professional and responsive staff but most importantly, we know they care.

I had occasion to speak the other day with John Fox, the foreman of the Towers Maintenance Department. John is a wonderful man who leads his team by example, always showing respect and kindness to Towers' residents. He was recounting how he was assisting a new resident, recently widowed, who was more or less dropped off at the Towers to begin the next chapter of her life. She was crying, confused and depressed when John arrived at her suite.

Nothing surprising here, but John sat down with her and they began to chat. Soon she and John were starting to put up family pictures and mementos, and gradually her mood improved. John stayed until the resident said she was beginning to feel right at home. John outlined all the activities available at the Towers and then moved on.

John would tell you that he got as much from this encounter as did the resident but the fact is everyone at the Towers benefited from this small example of staff kindness.